Refund policy

At Mineform, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help under the following conditions.

Refund Eligibility (30-Day Refund)

We offer a 30-day refund window from the date of delivery. To qualify for a change-of-mind refund:

The item must be unworn beyond trying it on for fit (over your own underwear), with all original tags attached and the hygiene liner intact.
A valid proof of purchase (e.g., order confirmation or order number) is required.
You must contact us within 30 days of receiving your order.

A processing fee of $19.95 is deducted from all change-of-mind refunds. Original shipping charges are non-refundable. You do not need to return the item.

This 30-day refund is offered in addition to, and does not reduce, any legal rights you may have under the laws of your country (see "Your Legal Rights" below).

Perfect Fit Guarantee (Size Exchange)

Find your perfect fit. If your bodysuit doesn't fit the way you expected, we'll send you the correct size. You only pay $9.95 to cover shipping.

To qualify for the Perfect Fit Guarantee:

Contact us within 14 days of receiving your order.
All original tags must remain attached.
The item must not have been worn beyond trying it on for fit (over your own underwear), and must be free from perfume, deodorant marks, makeup stains, or any signs of wear.
A valid proof of purchase is required.

If approved, we'll send your new size and you will be charged a flat shipping fee of $9.95. Return of the original item is not required. The Perfect Fit Guarantee is limited to one size exchange per order. We may decline a request that does not meet these criteria.

→ Email us at support@mineform.shop with your order number and the size you need.

Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, we'll make it right at no cost to you.

Contact us within 48 hours of delivery at support@mineform.shop with your order number and a photo clearly showing the issue.
We will offer a free replacement or a full refund, your choice. No return of the item is needed.
This applies regardless of any change-of-mind restrictions. Faulty, damaged, or incorrect items are always fully covered.

Non-Refundable Items

For hygiene and safety reasons, the following items are not eligible for a change-of-mind refund or exchange:

Items that have been worn, washed, or show signs of use beyond trying on for fit.
Items with the hygiene liner removed or broken.
Items without original tags.
Gift cards.
Items marked as "Final Sale" at the time of purchase.

Sizing issues: If your item doesn't fit, you are covered by our Perfect Fit Guarantee above (one size exchange per order within 14 days of delivery), even if the hygiene liner has been broken through trying the item on.

This does not affect your rights if the item is faulty, damaged, or incorrect.

Promotional & Bonus Items

Free or bonus items received as part of a promotion are not separately eligible for a change-of-mind refund or size exchange. If you request a refund on the qualifying purchase, any bonus item's standard retail price will be deducted from your refund.

This does not affect your rights if a bonus or free item is faulty, damaged, or incorrect.

Refunds

Once your refund request is reviewed and approved, we will notify you by email.
Approved refunds are issued to your original payment method within 5–10 business days.
A processing fee of $19.95 is deducted from change-of-mind refunds. This fee does not apply to faulty, damaged, or incorrect items.
Original shipping charges are non-refundable for change-of-mind refunds. For faulty or incorrect items, shipping costs are included in the refund.
Please allow additional time for your bank or payment provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@mineform.shop.

Your Legal Rights

This policy is offered in addition to, and does not limit or replace, any rights you may have under the consumer protection laws of your country.

European Union customers: Under EU consumer protection law, you have the right to withdraw from your purchase within 14 days of receiving it, for any reason and without justification. The item must be in the same condition you received it, unworn, with tags and hygiene liner intact. To exercise this right, contact us within 14 days of delivery. Our 30-day refund policy already exceeds this period and applies on the same terms.

United Kingdom customers: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, for any reason. You may examine the goods as you would in a shop. Sealed intimate items (shapewear, bodysuits) cannot be cancelled once the hygiene seal is broken or removed, except where the item is faulty. Under the Consumer Rights Act 2015, you are entitled to a full refund for faulty goods reported within 30 days of delivery, and to a repair, replacement, or price reduction thereafter. These statutory rights apply regardless of any change-of-mind restriction in this policy.

All other countries: If local consumer protection laws in your country provide additional rights, those rights apply. Nothing in this policy is intended to limit them.

How to Request a Refund or Exchange

Step 1. Contact us. Email support@mineform.shop with your order number, the item(s) involved, and a brief explanation. For damaged or defective items, please include photos. We'll respond within 1–2 business days.

Step 2. We review your request. We'll confirm your eligibility and let you know the next steps.

Step 3. Resolution. For refunds, your payment is processed within 5–10 business days of approval. For size exchanges, your new item is shipped promptly after your $9.95 shipping fee is received.